The fastest way to reach a person is email — we read everything ourselves.
Silkesa is owned and operated by MOBIWORLD CO., LIMITED.
| Brand | Silkesa |
| Legal entity name | MOBIWORLD CO., LIMITED |
| Registered office | FLAT/RM 1605 HO KING COMMERCIAL CENTRE 2-16 FA YUEN STREET MONGKOK KOWLOON, HONG KONG |
| Customer support email | [email protected] |
| Website | https://silkesa.com/ |
| Business hours | Monday–Friday, 9:00 AM–6:00 PM (UTC+8) |
Our support address is in the footer of every page. Include your order number if your question is about an order, and a photograph if something arrived damaged — it saves a round trip.
Messages sent on a business day are normally answered within one business day, and always within two. If your message needs a courier enquiry we will still reply straight away to confirm we have it, then follow up when the carrier responds.
You will find our registered company name, address and email in the footer. Correspondence about orders should go by email so it reaches the people who can actually act on it.
Wholesale is not something we do at present. For press or editorial requests, email us with your outlet, deadline and what you need — images and specifications are available on request.
Include your order number, the item concerned, and what you would like us to do. If you are asking about an address change that has not taken effect yet, say so at the top; we read messages in order and an urgent line at the start gets handled first.
For damage or a fault, two photographs are enough: one of the whole item, one of the problem close up. We do not ask for the item back before you have heard from us, so there is no need to return anything yet.
We aim to answer the same business day and treat the next as the deadline. Messages that arrive overnight or at the weekend queue for the next weekday morning, and where an answer depends on a carrier response we confirm receipt immediately and follow up when it arrives.
Send a follow-up in the same thread and it reaches whoever already has your details. If two business days pass without an answer, assume something went wrong on our side rather than yours and nudge us — it is rare, and we would rather be told.
Our registered address is in the footer and is fine for formal correspondence, but please do not post returns there: returned parcels go to a different location and a letter will not reach the warehouse. For anything about an order, email gets a faster answer.
For editorial requests, tell us the outlet, the deadline and the assets you need and we will send what exists. We can usually supply specifications and product images quickly.
Questions about this page? Write to [email protected] and we will answer within one business day.