The four things that tend to worry people about an unfamiliar shop, answered in order.
The card form you see at checkout is hosted by our payment provider, not by us. We see the last four digits and the result, and nothing more.
Only the details needed to send an order are kept, plus the email address you gave us if you subscribed. There is no advertising profile and no data sold to third parties; deletion requests are honoured where accounting rules allow.
Problems get a decision rather than a process. Send a photograph and an order number and you will get a refund, a replacement or a courier investigation started — whichever the situation calls for.
There is one newsletter and it goes only to people who opted in, with a one-click unsubscribe. Transactional email about your own order is separate and will continue, because you need it.
Take something you already own that fits the way you want, lay it flat, and measure it the same way the listing measures its chart. Lay the garment flat, measure the same points the chart uses — chest, waist, length — and pick the column that matches, not the letter.
The composition and the care line tell you how something will behave after a few washes: whether it will hold its shape, whether it needs a cool iron, whether it should not go near a tumble dryer at all. Knowing that before the parcel arrives prevents most of the disappointment.
Send it back within thirty days and we refund to the original payment method. No argument, no restocking fee.
Damage in transit is our problem to solve, not yours to prove. Send a photo and the order number; we cover the return, and you decide whether you would rather have the item replaced or the money back.
The details needed to deliver your order and nothing more: name, address, email, and a telephone number where the courier requires one. Card numbers are handled by the payment provider, marketing email only goes to people who asked for it, and nothing is sold on.
The contact address in the footer reaches a person who can see your order. Replies normally come within one business day, and anything about your data — a copy, a correction, a deletion — is handled over the same address.
Questions about this page? Write to [email protected] and we will answer within one business day.