What we do differently, stated plainly enough that you can check it.
Plain instead of adjectives: materials named, contents listed and nothing claimed we could not confirm. Anything we could not confirm is left off the page rather than filled in.
We would rather hold eight things properly than eighty badly. Stock is held by us, so what the page says is in stock is in stock, and dispatch does not wait on a supplier.
We mention what is awkward as well as what is nice: which colour shifts on screen, which size needs going up, which material demands a little care. It costs the occasional order and saves far more returns.
You are dealing with the people who pack the orders. That means a straight answer on delays and a same-reply decision on refunds and replacements, not a ticket number that moves between departments.
Plain instead of adjectives: materials named, contents listed, and anything uncertain left off the page. Materials are named rather than described: a blend is given as a blend, not as a feeling. The result reads less like advertising and more like a specification, which is deliberate — a specification is something you can check after the parcel arrives. You can put a tape against something you already own before ordering, which is the only honest way to judge a size from a screen.
We hold what we list. When a line sells out it comes off the site rather than becoming a pre-order with an unknown date.
You are writing to the people who pack the orders. That is why a straightforward problem is usually decided in the first reply rather than passed to a second department.
If a size is wrong, send it back within thirty days and we refund to the original payment method. You do not have to explain yourself, keep the packaging perfect, or accept store credit instead of your money.
Picking happens here, on business days, and the tracking number is sent when the label is generated rather than when the order was placed. If a line cannot be picked, you hear from us before the rest of the order ships.
A damaged or incorrect item is replaced or refunded, and the return postage is ours. Send a photograph and the order number, and the decision stays with you.
Questions about this page? Write to [email protected] and we will answer within one business day.