These terms cover browsing this site, placing an order and what happens if something goes wrong. By ordering you accept them.
This site is for personal shopping and review. Automated copying of listings, images or text is not permitted, and we reserve the right to limit access where traffic is disruptive. We may update pages, prices and availability at any time.
An order is an offer to buy. Occasionally stock runs out between order and picking, in which case we contact you and refund the affected item rather than substituting it without asking.
Prices are shown in US dollars and are the amount charged. Payment is taken through our payment provider; authorisation happens at checkout and the charge is completed when the parcel leaves. Where a listing carried the wrong price we will always ask before proceeding.
Materials and contents are listed on every product page and checked against the stock we hold. Small variation in finish and dye lot is normal in small-batch production. Where an item differs from its description, we treat it as our error and cover the return.
We are responsible for delivering what you ordered and for replacing or refunding it if we do not. Where a delay comes from a courier, a customs hold or weather, we cannot promise a date, but we will track the parcel and keep you informed.
These terms may be updated as the shop changes. The version that applies to your order is the one published when you placed it. Material changes will be noted at the top of this page rather than applied silently.
The parcel is our responsibility until it reaches you. Until that point, a parcel lost in transit is our problem, not yours.
The goods belong to you once the full amount has cleared. Where a payment is reversed after dispatch we are entitled to ask for the items to be returned or the value repaid.
An account is optional — you can order as a guest. If you do register, you are responsible for keeping the password private and for telling us promptly if you believe someone else has it.
Please do not copy the catalogue in bulk, resell our photographs, probe the checkout for weaknesses, or place orders you have no intention of paying for. Where we see it, we stop it.
You are free to link to us and to quote briefly with attribution. Republishing a listing in full, or using our images in another shop, is not covered by that and needs written permission.
Orders can be cancelled up to the moment they leave the warehouse. Once a parcel is on its way, the thirty-day return window takes over.
Complaints are answered by the person who can actually fix them. Most issues are settled with one reply; where they are not, the same thread is escalated to a supervisor rather than starting again from the beginning.
We contact you at the email address on the order, so keep it current. Write to the address in the footer for anything formal, and allow one business day for a reply.
Questions about this page? Write to [email protected] and we will answer within one business day.