Short answers to the questions that come up most. If yours is not here, email us and we will add it.
No account is needed to order. Orders are confirmed by email immediately, and a second email follows when the parcel is dispatched with its tracking number.
Orders leave within one to two business days and typically arrive within three to seven business days. Any import duty is set and collected by your own customs authority, and the carrier will ask for it before handing the parcel over.
Returns run for thirty days from delivery, unused and with tags attached. Items come back unused with tags on; refunds are processed within three business days of arrival, and we cover return postage when the fault is ours.
Each page carries its materials, contents and how it is meant to be used. Compare them against something you already own rather than against a size label, since labels are not standardised.
Up to the moment an order is being packed, a change is just a message to us with the order number. Once it has gone, the thirty-day return is the route — and because we refund on receipt, ordering the right thing now does not leave you out of pocket twice.
An account is a convenience rather than a requirement: ordering as a guest works the same way. Registering only saves you retyping an address and gives you a page listing past orders.
Visa, Mastercard, American Express and PayPal. The list narrows automatically for countries where a particular scheme cannot be processed, which is why a method you used before may not appear every time.
The card fields belong to our payment provider rather than to this site, and the page itself is encrypted, so the number is never typed into our servers. We see a result and the last four digits, and nothing more.
Picking takes one to two business days and transit is usually three to seven business days more. Anything beyond that is usually customs rather than the carrier, and the tracking will show which.
Yes — the tracking number is emailed as the label is printed, so the first scan may take a few hours to appear. If nothing moves for five days, tell us and we will open an enquiry with the carrier.
Write to our support address with the order number. You will get a reference number back, and a prepaid label if the fault is ours. Parcels that arrive without a reference take noticeably longer to process.
We refund within three business days of the parcel reaching the warehouse. The money returns to the original card or PayPal account, and your bank decides how quickly it appears on your statement.
Stock sits here, checked against its listing before anything is packed. Small variation in finish is normal and we mention it rather than let you discover it.
A listing that does not match what arrived is on us. Send a photograph and the order number, and we will arrange the return at our cost and refund or replace as you prefer.
Usually not. Stock is bought in small runs, so when a line sells through it is removed from the site rather than turned into a pre-order with an unknown date.
Questions about this page? Write to [email protected] and we will answer within one business day.